A little late, I give you news about one of the most innovative and excellent web initiatives of the current Basque Government. Kulturklik,which started by being a blog opened for the cultural sector, from March 1 reaches the adulthood and adopts form of web.
Kulturklik, Interactive Space of the Basque Culture,is born with the emulation to be a common, open platform shared with all the actors of our culture, for the diffusion and possible commercialization both of his activities and of those contents of value that are adapted to the new channels of interaction and communication. With this target, he will look whenever the Basque culture, in all his declarations and expressions, is constructed from perspectives dialógicas and open and with the suitable respect so much to the rights of the creators for his work, as to the demands of the citizens.
Have you understood? The Department of Culture has enabled this platform, not for the proper communication of the Department, but so that creators and distributors of culture could spread his activities and products. And to create conversation concerning the culture.
It is structured concerning four big axes:
Agenda: It will allow to be on the day of the cultural activities attend that are celebrated in the ambience of the Basque Autonomous region.
News: To take the daily pulse of the cultural actuality.
Contents: Where we will visualize the proposals that both creators and cultural industries do to us and present.
Knowledge: To know more on the culture of Basque Country. Information, statistics, biographies, reflections, reports …
Kulturklik does tangibly some ideas that we have dreamed in the public blogosfera. The Administration takes the role of neutral platform for the social innovation. It leaves the ivory tower and goes down to the square of the people, to collaborate in the already existing big conversation. He listens, connects, shares.
My biggest congratulations to Txetxu Barandiaran and to the rest of the team, with a special kiss to this girl who is everywhere.
The Basque Government is starting diverse initiatives faced to impel the values and beginning of the good government.
One of them is the creation, on the part of the Department of Health, of an Experts' Committee to prepare a Code of Good Government of the Basque public health.
The Order of the Adviser of Health and Consumption (pdf, 76,82 kb), for which Adviser creates the Advice on the Code of Good Government in the Basque Public health, attributes to him the mission to formulate proposals and, in his case, to collaborate with the Department of Health and Consumption in the writing of the content of the Code of Good Government of the Basque Public health, as well as in the fixation of a program of performances and instruments of supervision that guarantee his fulfillment.
This Code of Good Government is opened for the civil participation. For it, the Department of Health is using the IREKIA platform, across the Innovators' Community of Innobasque, like point of meeting in which all the organizations and individuals (professional schools, scientific societies, patients' organizations, trade unions, management, academic, etc.) are invited to contribute with his comments and contributions.
Although this topic affects to the practical totality of the Basque citizenship and, of direct form, to 30.000 professionals of the Basque system of health, the participation has not detached yet. Also it is true that the contents published in the point of meeting are still very general. I hope the participation cheers up when the Experts' Committee begins to publish advances of his conclusions. We will be attentive.
I invite you to sign up in this meeting point and to take part in him.
Christmas is one of the periods that I usually dedicate to eliminating of the network and lick the wounds to me. This year, on the other hand, I feel addressed by the last post of my partner Iñaki, in which it does balance of the activity of his Direction in these first months.
From June, 2009 I have assumed the Director's charge of Civil Attention in the Basque Government. In this Direction we are provided with two services:
It will be necessary that he dedicates a post to each of these services. This one dedicated it to a personal balance, to what the whole life has called itself a confession. I will not say if I am right in it or badly, that is something that corresponds to you, but how I am fitting my new labor reality. I suppose that many will not be interested in.
Let's start with the most general feeling, with the balance that goes out for me of the intestines. And it is very positive. I feel that I am doing what it has me to do in this moment. And most of the days enjoyed the work. Almost I am scared to say it, because everything good tends to go worse :-)
In due time we said that happening from technician to the director was a natural step. And this way it is. I still neither have felt a special dizziness, nor have faced challenges out of my "area of proximity".
I know the dangers of feeling too similar and believe that it is not the case. I am the type that in the night loses the sleep with autorrecriminaciones. The difference is that now I get up of the bed with desire of changing and of changing the world.
The most clear innovation, in my labor trip, is being part of a team of Government, of a political team. For someone who feels obstinately independent and with instincts a problem might become anarchists. It is not like that. I feel comfortable.
Idoia Mendia, our Adviser, promised us support and enough action freedom. In return, he asked us for allegiance to the team of Government. Both parts of the contract are fulfilled. And our direct person in charge, Obdón Bilbao, Viceadviser of Public administration, is playing a key role as facilitating and coordinating. I insist: we are able to try most of what we want to do. Another thing is that we are provided with scarce resources, but this is a law of the game in a moment of economic crisis.
There is very interesting the dynamics of creation of networks and teams in the new Government, in the context of a miscellany of independent and the people of party, of technical staff of the management - public or private - and career politicians. It is one of the aspects that more they are teaching me. I have much for that to be grateful to my new partners and partners.
For personalizing, I must thank special Txema García Orois,Systems director and Telecommunications, which everything is putting on his part so that the technology is to the service of the politics of Public Innovation, which Iñaki Ortiz leads, and to the service of the Civil Attention. With three Directions in tuning, we must be capable of starting in 2010 a plan that puts in value the collaboration that we are constructing.
Another person whom I must thank is Nagore of the Rivers,Director of Open Government and Communication in Internet. It has the role difficult to make visible an idea that moves in the field of the values: that of the "Open Government". He knows that it is she who is going to be the manager of committing the first errors and more of the necessary thing is not scared. And she is a faithful partner who debates his decisions and who collaborates in the territories shared between our directions.
Anyway, since this is not the delivery of the awards Goya, I am going to omit the gratitude to other persons of my environment. Last only one gratitude to the persons of my team, big professionals with whom it is an authentic pleasure to work. I hope that together we should can take forward the projects of change on that we have agreed. My obsession is to achieve that we are more autonomous, more enterprising and more enthusiasts, in the bosom of an Administration that usually breaks the heart to his workpeople.
Certainly, if I have to point out which the principal difficulty is, he would say that it is the proper Administration like system faced to the bureaucracy. Too many things are late or do not go out because there is no logical way of carrying out them in the narrowest margin of the authorized thing. I hope that one of our contributions should be that of lightening the bureaucracy and facing the Administration a little more towards the processes. O. what is the same, was making to satisfy needs for the citizenship in efficiency conditions.
This be enough like confession of the beginning of the year. It gives me a little of shame to have used such a personal tone. I take months removed from the routine of the intensive blogueo and perhaps I have lost a little the touch. I suppose that you will be interested in more the balances that it does of zuzenean and euskadi.net. I wait than in next dates.
I would like to promise to return to a rhythm of more regular posteo. I do not dare yet. The body does not give to me for so much.
Urte berri on guztioi! Happy year and I hope that we should keep on conversing together. This has to be one year 10.
P.S.: As reference, these are the functions of the Direction of Civil Attention:
a) The implantation and process management that facilitate the access of the citizenship to the public services and the information, as well as to facilitate the civil participation.
b) The direction, organization, coordination and supervision of the model of presence of the Public administration of the Autonomous region of Basque Country in Internet, in accordance with the established in the Decree 108/2004, of June 8.
c) The putting at public disposal, for his recycling, of the information elaborated or guarded by the Administrations and organisms of the public sector according to the Law 37/2007, of November 16, on recycling of the information of the public sector.
d) The evolution of the environment of intranet towards a model colaborativo that gives support to the internal communication, the work in team, the shared knowledge and learning organizacional.
The Basque Government is a species of holding that it includes from the agriculture to the culture, happening for the housing, the education or the meteorology. Not only we devote ourselves to very varied matters, but we are organized according to the thematic division, in departments, vicecommissions, directions, services, up to coming to the most concrete specialization. Potentially, this would suppose that the Government was opening tens different windows, one for every service.
Nowadays, this has been solved by means of the creation of a transverse service that devotes itself to attend in the first instance to any civil need. Zuzenean is precisely that, the service multichannel of civil attention of the Basque Government. If you need information, of requesting some of our services or almost any other interaction with our Public administration, Zuzenan is the first and only contact point.
Our Direction of Civil Attention, of the Department of Justice and Public administration is who manages this service, in fulfillment of this function:
"The implantation and process management that facilitate the access of the citizenship to the public services and the information, as well as to facilitate the civil participation".
The first thing that it is necessary to clarify is that in June, 2009 the service Zuzenean was still partially in project phase. And in fact, he still has left something like month to be born like finished service, when we open the office of Vitoria-Gasteiz and give beginning to the channel deferred with the implantation of the civil mailbox.
Basic information of Zuzenean
Attention phone: 012
Offices of attention to the public:
Biscay: Big Route, 85 48011 Bilbao
Gipuzkoa: Andía, 13 20003 Donostia-San
It was plowing: Ramiro de Maeztu, Vitoria-Gasteiz (in construction)
Opening hours: From Monday until Friday of 8:00 to 20:00 hours.
Balance of 2009
I make sure you that these months we have currado to ceiling, but I am not going to bore you with the details of our activity. There are two groups of activities that sum the most important thing up. Other most innovative activities that we have initiated we can consider them to be preparatory of what we will do in 2010 and successive years.
To stabilize the accessibility to the service
In June, 2009 it was not necessary to do big reflections: the service Zuzenean was suffering a serious problem of accessibility and it was necessary to devote at solving it. They were pressing measured contenedoras, earlier even of starting a process of systematical resolution of the problem. We are speaking that, in some hourly stretches, the average waiting times 60 ' were approaching alos, and that we were attending to the only one of the three called phone companhies that we were receiving: of average!
The problem was of such a caliber that, despite putting in game the resources at our disposal, we have not managed to stabilize a minimal accessibility level until September. From October we can always presume of average levels of telephone accessibility over 85 %. In the attention presencial the waiting times have diminished significantly, although we will have still to keep on improving.
To stop implanting the service Zuzenean
During 2009, and still in the first months of 2010, we have a very clear target: to close the project phase and to consolidate the basic elements of the service Zuzenean:
to open the office of Vitoria-Gasteiz (c / Ramiro de Maeztu)
to enable the deferred channel, with the new civil mailbox
new Zuzenean portal in euskadi.net
to implant the CRM
to stabilize an organizational structure and of personnel
As colophon to the implantation phase, we will have to realize a campaign of publication that serves so that the citizenship meets us and uses us better. For example: do you already know that we work from Monday until Friday of 8:00 to 20:00? Why to wait for a tail at about 11 AM when you can be attended without delay from 18:00?
Work lines for 2010
2010 comes cargadito from illusion for Zuzenean. It is the year in which we will be provided with a finished design of the service and we will be able to devote to improve it, extend it and to open it. I leave here some notes, without will to be exhaustive.
Orientation to service processes
The Administration is a teacher in organizing his services with orientation to the control, to the bureaucracy, with entire negligence of the final recipient. Zuzenean is in the position most privileged to impel the change in our Government.
We must rethink the activity prestacional of our Administration in terms of services given to clients and re-design the processes so that they satisfy the citizens in efficiency conditions. A perpetual task and to realize of the hand of all the Departments.
Service quality
Related to the previous point, but with a look limited to Zuzenean, we want to overcome the phase of guarantee of the mere accessibility, to give a good service in the canonical dimensions of the quality of service: tangible elements, reliability, capacity of answer, safety and empathy.
To obtain it, we have to understand how our different groups of clients interpret these dimensions. For it, we will start a system of consultation and joint work with the citizenship. And advance that I am not speaking only about Internet.
Efficiency, automation, multicanalidad
The best service, like the best umpire, is the one that less is evident. The ideal thing would be that very few persons were coming to our offices or were calling us 012. Even that seldom it had to do Internet route. The ideal thing is to obtain what is needed without information need or procedure. It is an unattainable target, but that serves as guide to take some decisions. And, in any case, it is convenient to be reducing the activities that less contribute value.
One of the routes to explore in 2010, is that of the automation. Partly, we are speaking about electronic administration. As our Administration has more electronic services, we will be able to liberate to the citizenship of the need from coming to our offices.
We are going to enable also other relation interfaces. Very shortly, we will install the first self-service kiosks in our offices and we will be monitoring his use to assure his utility.
Collaboration (inter) institutional
The majority of the attention that we pay does not end in our service, but we must climb it at a more specializing following level, where it continues the process. It is the case, for example, of the administrative procedure. In this year we must be capable of establishing new agreements of level of service with each of our internal clients, so that the chain of service is fluid and uninterrupted. In the work of coming to agreements we will find numerous opportunities to simplify and to improve the services.
We believe that it is also the moment to explore routes of collaboration with other public institutions. Especially, with two: the local Administration and the network of telecentros KZ-Guneak. The target is to bring the Administration over to the domicile of the citizens.
Learning and work colaborativo
Less visible outside, but very excellent, will be the way at which the extensive team of persons that it composes Zuzenean is employed, is related and learns. We have a magnificent team, which develops his work with notable enthusiasm. We have to achieve that he is still alive and that it is provided with river beds for the self-management and the progress.
The Plan of Innovation in the Public Services
The described work lines in 2010 are advances of what will constitute a Plan of Innovation in the Public Services, which will assemble the lines of innovation of the Directions of:
Public innovation and Electronic Administration (Iñaki Ortiz)
Computer science and Telecommunications (Txema García Orois)
Civil attention (a servant)
Obviously, I still do not know the content of a plan which writing we claim that it is colaborativa. In what affects Zuzenean, I offer you the first draft that we did (June, 2009) about what we would like to do this term, so that you see where the shots might go.
1. To complete the deployment of Zuzenean as the first face of the services of Basque Government before the citizenship so much for the attention presencial, as in a telephone way and online.
to put in functioning the new office of Vitoria-Gasteiz
to study the widest possibility of an office and accessible in Donostia
to re-found the telephone service 012 with aptitude to offer an ideal service
to stop providing to the service of the necessary technological resources
to complete the organizational design, providing us with a flexible and exact staff, with new technical rolls and with coordination
dimensionar the staff appropriately and to assure the correct training of the persons
to establish mechanisms to arrange the demand in a service 24x7 and to guarantee an agile answer
2. To turn the service Zuzenean into a modality for the offered service quality:
ideal accessibility, without waiting times either in counters or in phone
excellent image of the service, both in the Offices of Zuzenean and in the telephone and web channels
insured reliability, with fulfillment of the standards established in the letter of services, and without errors or risk for the persons and his information
answer capacity, with service attitude to obtain the best solution in the most brief term
closeness to the persons users, with a personalized service of the services from the state of permanent conversation with the citizenship
reduction of the bureaucracy, with a permanent advance in the steps reduction, times, documents...
3. To introduce measurements of collaboration with the citizenship:
self-service: disposition of means of self-service attend (kiosks) and online (virtual office)
proactividad: to evolve services towards the model "I have breakfast in the bed"
making participativa of the letter of services, where the standards of the service are established
good publication of our services, so that the citizenship knows in a precise way for what he can expect from our services
active listening: knowledge of the needs for the citizenship by means of a relation of continuous conversation
establishment of channels of participation that give support to the Open Government
access of the citizenship to his particular information for any of the channels, with the required safety
4. To give power to the teams of public professionals to improve and to introduce his services, in the state of permanent disposal at the experimentation and at the change
automation: reduction of tasks that do not add value by means of the automation
process reengineering: to reinvent the processes to reduce his bureaucratic load and to improve the accessibility and personalización
new model of management, based on the persons, his knowledge and his capacity of progress and innovation
implication of the persons: capacity of self-management and of local progress of the persons Zuzenean agents
to establish alliances and cooperation relations with the Departments, like internal clients, so that all the actors of every process are faced to give answer to the civil need
to increase the knowledge and the interdepartmental reflection, setting as regards the experts in every family of steps
to encourage the enthusiasm, the continuous progress and the experimentation, to support the local changes and to coordinate these energies to provoke learning organizacional
to make use of simple technologies and of Internet to carry out the mentioned targets
5. To collaborate with other instances of the Administration and of the society in the rendering of service
to advance towards the only interadministrative window with Town halls and Delegations
to study the joint services service with the AGE
to bring the procedure points over, making use of the network of KZ-Guneak and of the collaborating entities that have giving services to the citizenship
to study the interadministrative service processes for his ideal resolution in service quality terms
to collaborate with the University and with the society in the investigation of new areas and new forms of service
The motto of euskadi.net is "the portal of the Basque Administrations". A somewhat vague definition, for my taste, so, at the moment, we will remain with the idea of that euskadi.net is more enough than "the portal of Basque Government", and includes autonomous organisms, public societies, public entities and other public institutions not belonging to the Administration of the CAPV.
The model of presence of the Basque Government in Internet was raised to norm status by the Decree 108/2004. The management of the portals and of the contents of euskadi.net is decentralized: every portal has his targets and his responsible persons. All the portals share the technological platform, a common image and a scheme of cataloging that allows to share and re-use contents and visual areas between portals.
The first reflection on euskadi.net is that he has had left the suit of 2004 narrow. Some of the expectations that caused it have been demonstrated excessively and, meanwhile, Internet has given a draft towards the social web. Therefore, euskadi.net it must re-discover his model. Meanwhile, we must be capable of managing the enthusiasm: there are arising numerous initiatives that do not fit easily in our current model. It would be an error deternerlas, and also it would be an error to look for another part and not to learn of them.
Our Direction of Civil Attention, across the web service, guarantees the integration and contents compatibility, as well as a minimal homogeneity grade between the portals, which allows the resources use for the sake of his common use for all the agents of the system. A way of explaining it that is to say that the team of web agents is the internal consultants of euskadi.net, that they look over the health of the model of presence, they help the agents of every portal and introduce innovation in the system.
The function has been defined this way:
The direction, organization, coordination and supervision of the model of presence of the Public administration of the Autonomous region of Basque Country in Internet, in accordance with the established in the Decree 108/2004, of June 8.
There are another two functions of the Direction of Civil Attention that will have to be redeemed principally by the Web Service:
The putting at public disposal, for his recycling, of the information elaborated or guarded by the Administrations and organisms of the public sector according to the Law 37/2007, of November 16, on recycling of the information of the public sector.
The evolution of the environment of intranet towards a model colaborativo that gives support to the internal communication, the work in team, the shared knowledge and learning organizacional.
Balance of 2009
In 2009, the web service has had a frantic activity. There were many idle projects that wanted to go out forward. In many cases, my only merit as the director has been to separate not to bother the march of my people. I clarify that in "my people" I include 11 persons of the service and also to the team of support of EJIE, which work with many closeness to us.
To complete and to enrich the presence model in intranet
Our presence Decree in Internet is of June 8, 2004. My appointment as the director is exactly the same date, but five years later. Nevertheless, there stay elements of the Model that they have not gone so far as to complete.
In this semester we have integrated in euskadi.net portals that were out, how it was the case of Euskal Trenbide Sarea. In next dates we will have just integrated in next dates others, as those of Etxebide or Osalan... We have created, also, thematic portals of transverse character to the Departments, as it is the case of that of the Electronic Public Hiring. Other already existing portals have been re-designed. For example, the emergency subhome.
Another work line is to extract to the light contained till now managed in specific applications, as it is the case of the meteorological forecasts of Euskalmet, with the target to serve them in a more agile and robust way, at the time that they benefit from the global system of euskadi.net: enriched searches, recycling of contents from any portal of the network, generation of feeds RSS...
To improve the way of serving the information
One of the elements that more fill with pride us is the searcher of euskadi.net. Not only it is a powerful tool that dives in the most recondite documents, but every day is more a help that simplifies the navigation. We say that we are overcoming the phase of the searches to enter a stage of encontrabilidad, of delivery of information without need her to go to look.
The geographical data are especially excellent. We are taking part in the project GeoEuskadi, for which we wait allow the geolocalización to be a tag for defect in our information. We move forward to you that byline has incorporated into the project the perspective of open and of open licenses.
Another line has to do with the different visualization supports. We have set in marches pilots of visualization of portals of euskadi.net in interactive TDT and in mobile phones and we are going to begin already same with a project of locutación of the web for deaf persons.
Between the progress in usabilidad already realized, he emphasizes the way of presenting the set of on-line steps of the Basque Government. Shortly, we will be provided with a new staff of helps that will improve substantially the service most demanded by our citizenship.
You improve in the technological infrastructure
I will not bore you with details in this paragraph. Simply I will say that progress and new versions have been obtained in the infrastructure of management of contents, in the agent of axes of cataloging and in the agent of portals.
Management model
Although 2010 will be, undoubtedly, the year of the management, it is necessary to emphasize some results of 2009. One is the beginning of the systematical one of analytical web, with advanced use of Google Analytics.
They have been passed towards a model of management of the network of portals and towards the model of management (of processes and projects) of the proper web service.
Work lines for 2010
Although we will have to keep on being employed at many of the lines initiated in 2009, we hope that 2010 should be the year of the innovation in euskadi.net.
To assure an excellent quality in the information supply
During 2010 we want to affect on the quality in the information supply and, for it, we will realize a study of progress of each of the types of content that we offer. The idea is to have staff that make simpler to provide rich contents, usables and accessible.
This year we are going to adapt our requisites to those of the current version of the international norms of accessibility in the web (WCAG 2.0). Like result, we will raise progress in the publication of the different types of content and in the hardware of publication.
Also, we will present progress to improve the usabilidad of our web sites, to assure the reliability of the given information, to simplify the searches and to provide interesting, excellent and clear contents.
To incorporate bidireccionalidad to the information and the services
Beyond the mere information supply, we try to incorporate a bidirectional component into the information and the services. More important than the technological solution that we adopt, it will be to present a model of management of the web interaction between citizenship and Administration and to achieve that it is adopted of wide form in our Administration.
Between the due measurements there are the incorporation of hardware of the social web and the starting of elements colaborativos that allow that the information and the proper rendering of service to be cogenerated by the users. Finally, our intention is to make to evolve euskadi.net towards a conversational model, in which the contents could be commented and re-used.
The project Irekia, led by Nagore of the Rivers in Presidency, will be key to experiment and to be defining the laws of the game. Other initiatives as Kulturklik, the interactive portal of the Basque culture (round there the friend Txetxu Barandiarán breathes heavily) walk in the same direction. In Health and in Education other initiatives of big interest are growing. Decisively, 2010 is going to be an exciting year.
Opening of public information
Finally, in 2010 we will give the first steps for the opening and putting at the disposal of the citizenship of the public information in power of the Administration, in observance of the law 37/2007 of recycling of the information of the public sector.
Precisely, the Council of Government has reached an agreement for which the starting of the project is ordained. Both the lehendakari Patxi López and Idoia Mendia, Adviser of Justice and Public administration, have expressed publicly his support to this project. It is not a leadership what is going to be missing. And, on the other hand, the sector infomediario Basque is helping to give form to this project.
Work platform colaborativo
We do not know if we need "a piece of news intranet". What we know insurance the fact is that we need to provide to ourselves with a work platform colaborativo that promotes the horizontal and transverse work, which allows the collaboration between professionals of different services and even of different organizations. And this platform will have to have open areas, in which innovation takes place in collaboration with the society.
During 2010 we hope to realize well our model and, perhaps, to be able to go out with some pilot experience. Just in case, I have underlined the book “The treball cabbage • laboratiu to l'Administració” (PDF), where our friends of the program Compartim have systematized his good one to do of these years.
Gait towards the web funkziona!
Often we have said that the public workpeople are "funcionatas Office", whose literacy TIC is summed up in the 4 most popular MS-Office applications. We need that many of them are capable of communicating in web environment. There is a new scale of skills to be acquired.
Perhaps the first step is to improve the experience of current user. Our edition hardware is any thing less commodes, less agreeable, less attractive. We must provide an environment of work where to create a contenbido is easy and recompensante.
To obtain some result in this direction, we must create the state of favorable opinion, starting by the same public positions. Between the initiatives already in march, he emphasizes the beginning of a program of conferences in matters of general interest, that we begin in due time with Genís Roca, and that we hope to continue with Jordi Graells... and enclosed with some non-Catalans :-)
The described work lines in 2010 are advances of what will constitute a Plan of Innovation in the Public Services, which will assemble the lines of innovation of the Directions of:
Public innovation and Electronic Administration (Iñaki Ortiz)
Computer science and Telecommunications (Txema García Orois)
Civil attention (a servant)
Obviously, I still do not know the content of a plan which writing we claim that it is colaborativa. I offer you, in return, a preliminary reflection in format video about the challenges that it has to face euskadi.net as regards the resounding arrival of the social web, in the frame of the internal workshop that we organize on October 20.
An AAPP is Unconference, for all the workers of the Spanish public administration and the interested persons in her. It is a BarCamp so we all are equal, we all have something that to explain and to share.
In other occasions we have advocated this open way of organizing days, with rupture of the asymmetry between speakers and assistants, and from which it leaves with projects in march, shared learning and alliances in road surface. And so, I will help this Saturday with a double intention:
to exhibit some of our projects and to look for help of the assistants
to learn to organize desconferencias, for a possible future event on OpenData
I request help for the first one of these targets. They have reserved me one hour (of 12:00 to 13:00) in that, in principle, I can do what he wants: discursear the whole hour (thing that I discard), to organize a workshop, to codesign a project... In this moment, I still have not decided which is going to be the matter and I need your opinion.
Leave that he thinks aloud.
A possible orientation would be about how organizing a team of more dynamic work in the Direction of Civil Attention. In addition to the agents Zuzenean, who attend straight on the citizenship, we are almost another score of persons, counting our team of EJIE, dedicated to the management and the innovation. I believe that we might be more profitable with another system of work that promotes the communication, the work in team and the agile projects. Does it look like to you a matter on which to mount a workshop?
The second orientation would have to do in spite of how designing a listening system to the citizenship that was feeding our system of progress and innovation, bearing in mind the scale of services that we offer and the slightly digital characteristics of our clientele.
Another third possibility would be to show the list of projects for that we reckon and to analyze until there are a point what the Basque citizenship and our own Administration are necessary in these moments, so that we should see if we have left some shade area without including.
Other possibilities...: what occurs to you? How would you structure my hour of GobCamp?
I believe that it is important to know who go to help. In addition to the organizing couple, Chris Pinchen and Ann Fernández Mora,of whom I have so much that to learn, I see in the very interesting ready people, including a section of consulting craftsmen, as:
In that you are not in this list, up I cheer you to sign up. It deserves very much the sorrow. To finish of deciding, look at this brief presentation of the event:
This weekend I have seen Matrix, while this photo was snowing after the window (tuiteé). Morfeo quoted a phrase that comes to the hair:
"There is a big difference between the way knows the way and gait"
Fernando Fantova, the new viceadviser of Social Matters, realizes well the way from the beginning and has begun to cover it without losing time.
That's why, last Thursday, the 7th of January, in the third bulletin of 2010, the Decree 649/2009 has been published, of December 29, by which the subsidies are regulated for the promotion of activities of the third sector in the ambience of the social intervention in the Basque Country.
This Decree is the first step to begin to arrange the public politics on the subject of social intervention in Basque Country. It is necessary to bear in mind that talks each other of an area of performance much distributed between the different administrative levels and in that, also, the social initiative has a very excellent role. Finally, it is a question of a suitable matter to experience new forms of gobernanza, with the collaboration and the participation of the different administrations and the social initiative.
In this Decree there is annotated the ambience of the social intervention:
" activities faced to the promotion and protection of the personal autonomy and community integration of all the persons, in particular, when they are framed in or recount to the following matters: the social services; the social inclusion; the protection of the family; the prevention of the drug addiction and the consequent reduction of risks and damages; the attention and protection to the infancy and the adolescence; the integration of the immigrant persons and, in general, the interculturalidad; the attention and protection to the biggest persons; the attention and protection to the persons in dependency situation and, in general, of disability; and the freedom and affective - sexual diversity".
There are defined the common criteria of all the lines subsidize them:
Prevention
Community approach
Personalización
Synergy
Promotion of the autonomy, the participation and the empoderamiento of the persons and the groups
Standardization
Integration
Continuous progress of the management
And all the subsidies qualify in three groups:
Activities of social intervention with persons, families, groups and communities.
Activities for the strengthening of the voluntary action and the associative participation in the social intervention.
Knowledge management activities for the social intervention.
It has seemed interesting to me that the knowledge management activities have been included between the lines subsidize them. I believe that in this field there is a very interesting space for the social innovation and that, undoubtedly, it has to do with the knowledge management in this ambience.
By chance, on Saturday I had news across a "tuit" of Julen Iturbe of the publication of the article "Innovation opened in the third sector: the organizational model 2.0", in the Spanish Magazine of the Third Sector that Luis Vives publishes the Foundation. It is sure that it gives good tracks to innovate also in the social intervention.
There have not passed to me for high the references to the evaluation of the public politics that are realized, both in the explanatory preamble of the Decree, and in the explanation of the criterion of progress of the management. It is sure that in this topic we are going to advance in this term in the set of the Basque Government. And, also, we are going to do it of form colaborativa and sharing the knowledge. So the interesting thing is not going to be only what, but also how.
In short, with this Decree it has been passed in the good direction. I hope that it should be the first one of a long way, because in this matter, as in many others, there are big progress opportunities.
The Basque Government is starting diverse initiatives faced to impel the values and beginning of the good government. 
Christmas is one of the periods that I usually dedicate to eliminating of the network and lick the wounds to me. This year, on the other hand, I feel addressed by the last post of my partner Iñaki, in which it does balance of the activity of his Direction in these first months. 
The
This weekend I have seen Matrix, while